Privacy Policy

Vibechat.ai: Your Partner in AI-Enhanced Restaurant Service

At Vibechat.ai, we’re dedicated to transforming the way restaurants connect with their customers through AI-driven chat technology. Our platform is designed to elevate customer service in the restaurant industry, offering unique, personalized interactions that make every diner feel valued.

Privacy is a top priority for us, especially when handling the valuable information you share while using our services. We want to be completely transparent about the data we collect, how we utilize it, how we might share it, and most importantly, the control you retain over your personal information.

This Privacy Policy is crafted to be as clear and straightforward as possible, devoid of the complex jargon that often obscures such documents. If you have any queries or need more clarity on our Privacy Policy, please feel free to reach out to us.

Information We Collect

There are three basic categories of information we collect:

Information you choose to give us.
Information we get when you use our services.
Information we get from third parties.

Here’s a little more detail on each of these categories.

Information You Choose to Give Us / Use of Your Camera and Location Data

Vibechat.ai: Enhancing Local Connections with AI

Vibechat.ai is more than just an app; it’s a dynamic local-based marketing tool for brands, especially restaurants, revolutionizing the way they connect with their community. Our app allows you to capture and share the vibrancy of your local area through photos, creating a lively, interactive network of local experiences.

To fully benefit from our services, we’ll need access to your camera for photo uploads and your location to share updates relevant to your physical vicinity. Remember, these permissions are at your discretion – no camera access is needed if you don’t upload photos, and without location access, local updates specific to your area won’t be available.

Information Collection for an Enhanced Experience:

Setting Up Your Account: To use Vibechat.ai effectively, you’ll create a user account. This includes basic personal details like your name, chosen username, password, and email.
Public Profile Information: To help others connect with you, you might add a profile picture or other identifying details, visible on our services.
For Business Users: Establishing a store profile might require additional information, including payment details for transactions.
Interacting with the Service: The content you share, like posts and promotions, is part of the information we collect. Remember, shared content can be saved or redistributed by others, so share wisely!
Support and Communication: When you reach out for support or contact us, we collect the details you provide.

Our commitment to privacy and transparent service is unwavering. Should you have any queries about how we handle your data, please feel free to connect with our support team.

Information We Get When You Use Our Services

As a chat app focused on enhancing restaurant communication and customer service, Vibechat.ai collects specific types of information to ensure a seamless and personalized experience for our users. This information is used to improve the functionality and user-friendliness of our services, ensuring that every interaction through our app adds value to both restaurant owners and patrons. Here’s a breakdown of the types of information we collect:

Usage Information:

We track how you use our services, including your engagement with various chat features, such as the messages you send, your interactions with restaurant profiles, and your response to promotions.
We monitor the frequency, timing, and pattern of your interactions, like your preferred restaurants or the common queries you might have about menu items or opening hours.

Content Information:

We collect information about the content you generate or share on our app, such as messages, inquiries about restaurant services, or feedback provided to restaurants.
We also gather metadata associated with the content you provide, like the time sent and received, to enhance service personalization and efficiency.

Device Information:

Details of the devices you use to access our services, including hardware and software specifics, are collected. This includes information like operating system version, device memory, browser type, and unique device identifiers.

Camera and Photos (If Relevant):

For certain functionalities where visual information is needed, we may access images from your device’s camera and photos, strictly with your permission.

Location Information:

As a location-based service, we gather information about your general and specific location when using our app, enabling us to offer localized restaurant recommendations and services.

Cookies and Other Technologies:

We use cookies and similar technologies to gather information about your activity, device, and usage patterns. This information aids in customizing and improving your experience on our app.

Log Information:

When you visit our website, we collect log data, including how you’ve interacted with our services, IP address, browser type, access times, and the pages you visited before or after coming to our site.

We’re committed to maintaining transparency and control over your data, providing settings that allow you to manage your information effectively. Your privacy and trust are paramount, and we’re dedicated to ensuring the responsible and secure use of the information shared on our platform.

Information We Collect from Third Parties

We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you.

How We Use Information

As a specialized chat and messaging application for restaurants, Vibechat.ai’s primary focus is on enhancing communication and service experiences within the restaurant industry. Our approach to the information we collect is tailored towards providing exceptional, efficient, and personalized services. Here’s how we utilize the data:

Develop and Improve Services: We constantly work on developing, operating, improving, delivering, maintaining, and protecting our chat-based services, ensuring they meet the evolving needs of both restaurant owners and customers.
Communication and Support: We use your contact information, like email, to respond to support inquiries, inform you about updates to our services, and provide insights into new features that could benefit your restaurant’s operations.
Analyzing Trends and Usage: By monitoring how users interact with our services, we can identify trends, usage patterns, and areas for improvement, ensuring our app remains relevant and user-friendly.
Personalization of Service: Personalization is key in our services. We aim to tailor your experience by suggesting relevant restaurants, customizing content, and making interactions more intuitive and responsive to individual preferences.
Enhancing Security and Safety: Protecting the integrity of our platform and ensuring the security of user data is paramount. We take measures to enhance the safety of our services and safeguard against unauthorized or illegal activities.
Identity Verification and Fraud Prevention: We use the collected information to verify identities and prevent fraudulent activities, maintaining a trusted environment for all users.
Cookie Information Usage: Cookies and similar technologies help us understand user behavior, which in turn enhances our services and your overall experience on the app.
Policy Enforcement: We enforce our Terms of Service and other policies to ensure a respectful and fair use of our services.

At Vibechat.ai, our commitment is to provide a unique and enriching experience for restaurant owners and their customers, leveraging chat-based communication to its fullest potential. We believe in using the data responsibly, focusing on improving our services while respecting user privacy and preferences.

How We Share Information

Vibechat.ai: Sharing Information with Integrity

Our approach at Vibechat.ai to sharing information is grounded in respect for privacy, while also facilitating the rich, interactive experience that chat and messaging platforms offer. Here’s how we handle the sharing of information:

Sharing with Users and Merchants:

Basic Information: We share user-related details such as usernames and names with other users and merchants, aiding in the establishment of meaningful connections on our platform.
Interaction Data: To enhance the social aspect of our service, we may share information about interactions within our app, like merchant scores and mutual connections. This helps build trust and recognition among users.
Directed Sharing: We honor your choices on what additional information you wish to share within our services.

Content Sharing:

The content you post or send can be shared as per your settings and the nature of the service, ranging from private messages to more public interactions.

Public Sharing:

Public Information: Certain information like your name, username, and profile pictures may be shared with all users, our business partners, and the general public, depending on your privacy settings.

Affiliate Sharing:

As part of the Vibechat, LLC family, we may share information within our affiliate network to improve service offerings and customer experience.

Sharing with Third Parties:

Service Providers: We work with third-party service providers and share information necessary for them to perform services on our behalf.
Business Partners: Collaborating with business partners, we may share information that helps provide additional services and functionality.
Legal Obligations: In compliance with legal processes, we may share information to address legal, safety, and security concerns.
Mergers or Acquisitions: In the event of a merger, sale, or acquisition, customer information may be transferred as part of the business assets.

General Data Sharing:

We also share aggregated, non-personal, or de-identified data with third parties for analysis, research, and other purposes.

At Vibechat.ai, we’re committed to maintaining a balance between openness and privacy. Our information sharing practices are designed to enhance the platform’s usefulness while safeguarding user privacy and adhering to regulatory requirements.

How Long We Keep Your Information

Data Retention at Vibechat.ai: Balancing Efficiency with Privacy

At Vibechat.ai, we understand the importance of both maintaining efficient service and respecting our users’ privacy. Here’s how we handle your data:

Account Information Storage: We keep your basic account details, like your name, phone number, and email address, as well as your contact list, as long as your account remains active. This information is fundamental to providing our personalized chat services.

Continuous Data Updating: To ensure that our AI-driven chat service remains relevant and useful, we continually update our data regarding your preferences and interactions. This ongoing process helps us refine and personalize your chat experience.

Account Deletion: Should you choose to stop using Vibechat.ai, you can request account deletion. Upon this request, we will remove most of the information we’ve collected about you. However, we’ll reach out to you before finalizing the deletion, in case you change your mind.

Deletion Time Frame: Our system is designed to process deletions automatically, but the exact timing cannot be guaranteed. Certain circumstances, such as legal obligations or active investigations prompted by Terms of Service violations, may require us to retain specific data for a longer period.

Legal and Backup Retention: We may need to retain certain information in response to legal requests or for backup purposes for a limited duration, in line with applicable laws.

Ensuring Compliance: At Vibechat.ai, compliance with legal standards is a priority. Therefore, even as we adhere to user data preferences, we ensure that all legal requirements for data retention are met.

In summary, Vibechat.ai’s approach to data retention is designed to offer an efficient, AI-enhanced chat experience while respecting user privacy and adhering to legal standards. Our goal is to balance these aspects carefully to provide both high-quality service and respect for user data rights.

Users in the European Union

Vibechat.ai and the European Union: Navigating Regional Specifics

As we expand Vibechat.ai’s horizons, understanding and respecting regional regulations, especially in the European Union, is crucial. Here’s what EU users need to know:

Current App Availability: The beta version of Vibechat.ai is listed on Apple’s App Store, primarily targeting US users. While our app is accessible globally through the App Store, it’s important to note that its current features and functionalities are designed with the US market in mind.

EU-Specific Version in Development: We are actively working on developing a version of Vibechat.ai tailored to meet the needs and comply with the regulations of the European Union. This EU-specific version will address the unique requirements and preferences of the European market.

Data Controller Information: For users within the European Union, please be aware that Vibechat, LLC acts as the data controller for your personal information. This means we are responsible for how your data is collected, used, and protected.

Commitment to EU Data Protection Standards: We are committed to ensuring that our data handling practices are in full compliance with the EU’s stringent data protection regulations, including the General Data Protection Regulation (GDPR).

Looking Ahead: As we progress towards releasing an EU-specific version of Vibechat.ai, we will provide updates on availability, features, and compliance measures to ensure our EU users are well informed and catered to.

Feedback and Queries: If you’re an EU user and have any concerns or questions about how we handle your data or about the upcoming EU version of our app, please do not hesitate to reach out to us. Your input is invaluable as we strive to make Vibechat.ai a globally accessible and compliant platform.

In summary, while Vibechat.ai currently focuses on the US market, we are actively working towards embracing the European Union’s unique requirements. We understand the importance of regional compliance and are dedicated to ensuring that our EU users experience a service that is both relevant and respectful of their data protection rights.

Bases for using your information

Legal Bases for Processing Personal Information (EU Users)

For our users in the European Union, Vibechat.ai adheres to specific legal bases for the use of personal information. Understanding these bases ensures transparency and compliance with EU regulations. Here’s how we apply them:

Contractual Necessity: We may process your data as part of fulfilling our contractual obligations to you. For instance, when you agree to our Terms of Service, we use your information to maintain your account and provide our services effectively.
Legitimate Interests: In certain scenarios, we process your information based on legitimate interests, either ours or those of a third party, provided your rights and freedoms are not overridden. This includes but is not limited to, improving and personalizing our services, ensuring account security, and offering customer support. We balance our interests with your rights to ensure that your privacy is respected.
Consent: For specific purposes, we may seek your consent to process your data. Should we do so, we ensure clear mechanisms for you to grant or withdraw your consent. This might involve seeking permission for location access or marketing communications.
Legal Obligation: In some cases, legal obligations necessitate the processing of your personal information. This includes responding to legal processes or enforcing our Terms of Service to ensure the safety and security of our users and services.

It’s important to note that these bases are not exhaustive and might overlap in some cases. We are committed to processing your data responsibly and in accordance with the applicable legal bases to uphold your privacy rights under EU law.

Your right to object

You have the right to object to our use of your information. If you so object, please contact us and we will be glad to do so.

Children

Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EU users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our website’s homepage or providing you with an in-app notification).