What is the Vibechat AI Front Desk?Think of it as a new AI team member for your business. Its first job is your AI Front Desk: answering customer questions using what it knows about your business. Customers reach it directly at its AI Address.
How do I set up my AI Front Desk?Start with your business information, including services, hours, policies, and pricing you want customers to know. Prepare your AI Front Desk, try common questions, and check its answers before sharing its AI Address.
Do customers need to install anything?Customers open your AI Address in a browser to ask a question. Adding a widget to your existing website is a separate installation option; it is not required to share a direct address.
How does Vibechat know what to say?Your AI Front Desk answers using information about your business, including information from your website and the details you provide. Keep that information accurate and check important answers when your business changes.
How is the AI Front Desk different from a phone line?A phone number lets customers call your team. An AI Address lets them reach your AI in a browser. The AI Front Desk answers questions using information about your business; it does not answer your telephone calls.
Is it a replacement for my phone?No. Keep your phone for conversations with you and your team. Your AI Address gives customers another way to ask about services, hours, policies, and other business information.
Who answers at my AI Address?Your business’s AI answers there in its Front Desk role. It represents your business, but it is not a person. For help that needs your team, customers should use your published contact information.
What should customers do when they need my team?Use your business’s published phone number, email address, or contact instructions. Do not rely on an AI conversation as confirmation that a team member has been notified.
Can it book an appointment or check an open time?It can explain booking instructions or business hours you provide. Customers should confirm appointment times and availability through your business’s booking process or with your team.
What is an AI Address?An AI Address is a direct address customers use to reach your business’s AI. Like a phone number or email address for your team, it gives customers a way to reach your AI. They open it in a browser and ask their questions.
Will customers know where to find it?Tell them. Put your AI Address alongside the contact information they already use: your website, email signature, invoices, business cards, and signage. A working address does not mean customers have discovered it.
Does an AI Address on my domain replace my website?No. An address such as ai.yourbusiness.com uses a separate name on your existing domain. It is an additional way to reach your AI. Follow the setup instructions carefully and preserve the records that serve your website and email.
What if I do not have a business domain?You can start with an AI Address on Vibechat’s domain, such as vibechat.ai/yourbusiness. You do not need to buy a new domain to start.
How can I check the quality of its answers?Try the questions your customers ask most. Compare the answers with your business information, paying particular attention to services, hours, policies, and any prices you have supplied.
What kinds of questions is it useful for?Questions about what you offer, where you work, when you are open, published prices, policies, and how to contact your team. Live availability, a binding quote, or a customer’s private records require separate information and capabilities.
Does an answer mean I made a sale?No. An answered question is not a booking, a sale, or revenue. Illustrative figures on this website are examples, not measured business results or a promise of financial return.
What pricing plans does Vibechat offer?Visit our pricing page to compare current plans, prices, response allowances, and setup options.
What is included in each plan?The pricing page lists the features and allowances for each plan. Review those details before selecting a plan, including any domain setup or website installation options.
How do I change my plan?Check the subscription options in your account or contact us for help. Review the applicable billing terms before confirming a change.
Are there separate setup charges?Review the pricing page for subscription charges and any optional installation services. A one-time service charge is separate from your recurring subscription.
How do I make it represent my business?Start with accurate business details and the information customers need. Review the branding and configuration options available in your account, then check the customer experience before sharing it.
What should I do when my business information changes?Update the relevant business information and check the answers affected by that change before relying on them for customers.
Can it explain my business hours?It can answer from the business hours you provide. Opening hours do not establish whether a particular appointment or service slot is available.
Can other people help manage it?Contact us to confirm the account access and team-management options available for your business.
Where should I share my AI Address?Put it wherever customers already find your contact information: your website, email signature, invoices, signage, and business cards. On third-party profiles, use a link field that allows it.
Can I use a QR code?You can create a QR code that opens your AI Address. Test it on a phone and confirm the address is ready for customers before printing or sharing it.
Can I add it to a business profile?Use a link field the service supports and permits for your business. Available fields differ between services and can change. Test the published link so you know where customers will go.
Can I share it on social media?Share your AI Address in posts or profile link fields where the service allows it. Add a short explanation, such as “Ask our AI about our services and hours.”
How should I decide where to share it?Start with places customers already visit: your website, email signature, and printed materials. Make the address easy to find and test each link or QR code after publishing.
Where can I find placement guidance?Visit our AI Address placement guide for ideas on website links, email signatures, printed materials, and QR codes.