What is the Vibechat AI Front Desk?The Vibechat AI Front Desk is a 24/7 conversational assistant that lives at a unique link like vibechat.ai/chat/your-business. It's designed to be a parallel channel beside phone and email—shareable anywhere a phone number is listed. Guests can ask questions without apps, plugins, or downloads.
How do I set up my AI Front Desk?Setup is simple: 1. Sign up for Vibechat 2. Add your business information, hours, and knowledge base 3. Vibechat trains instantly—no coding required 4. Share your unique link with customers
Do I need to install anything?No apps, plugins, or downloads required. Your AI Front Desk lives at a simple URL like vibechat.ai/chat/your-business. Just share the link and you're ready to go.
How does Vibechat know what to say?You provide your business information—hours, policies, services, FAQs, and knowledge base—and Vibechat trains instantly. You can update it any time, and the AI retrains automatically.
How is the AI Front Desk different from a phone line?The AI Front Desk is chat-first and AI-native. Instead of routing calls, it instantly answers questions, handles inquiries, and provides information 24/7. It's like having a knowledgeable team member available anytime, anywhere.
Is it a replacement for my phone?No—it's a complement. Most businesses use their AI Front Desk to handle 60–80% of routine inquiries, freeing up your team for higher-value conversations. You keep your phone line and use both channels together.
Can customers reach me through the AI Front Desk?Yes. Customers message your unique link—whether from Google, social media, a QR code, or your website. The AI responds instantly with relevant information or can escalate to your team when needed.
Can I set up escalation to my team?Yes. If a customer needs human help, the AI can collect their information and notify your team. You can configure how and when escalations happen.
What pricing plans does Vibechat offer?Vibechat offers three plans: • Starter — Free: AI Front Desk with limited features • Text — $99/month: Full AI Front Desk with unlimited text conversations • Text+Voice — $199/month: Text plus voice capabilities for advanced AI interactions See the pricing page for current details.
What's included in each plan?Starter includes basic AI chat capabilities. Text adds unlimited conversations, priority support, and advanced customization. Text+Voice includes everything plus voice interaction features for a complete omnichannel experience.
Can I upgrade or downgrade anytime?Yes. You can change your plan at any time. Changes take effect immediately, and we'll prorate any differences in your billing.
Is there a contract or setup fee?No contracts or setup fees. You can cancel anytime. Pricing is straightforward and transparent—no hidden costs.
Can I customize how the AI Front Desk looks?Yes. You can customize: • Business name and branding colors • Welcome message and tone • Quick action buttons and menu options • Response style and personality Make it feel like your business.
Can I update my business information?Absolutely. You can edit your knowledge base, hours, services, policies, and FAQs anytime. Vibechat retrains instantly with your updates.
Can I set business hours and availability?Yes. Set your business hours, and Vibechat uses them to tailor responses, inform customers when you're open, and handle after-hours inquiries intelligently.
Can multiple team members manage the AI Front Desk?Yes. You can invite team members with different permission levels to manage content, respond to escalations, and monitor conversations.
Where should I share my AI Front Desk link?Your Vibe Chat Page is designed to be easily shared, just like a phone number—only smarter. Your Vibechat link is designed to live everywhere your phone number does. • Google Business Profile • Social media bios and posts • Your website and email signatures • QR codes on signage, receipts, or packaging • Business cards and marketing materials
Does it work with QR codes?Yes! Generate a QR code for your AI Front Desk link. Customers can scan it on your signage, receipts, or packaging and start chatting instantly—no apps needed.
Can I add it to my Google Business Profile?Yes. Add your AI Front Desk link to your Google Business Profile in the 'Business Profile Links' section under 'Contact' or 'Chat.' Customers can find and message you directly from search.
Can I share it on social media?Absolutely. Drop your AI Front Desk link into your Instagram bio, Facebook 'Contact Us' buttons, LinkedIn, or any other social platform. It works just like a regular URL.
Can I track how people find my AI Front Desk?Yes. Create UTM-tagged versions of your link to track clicks from different channels—Google, Instagram, QR codes, etc.—and view analytics in your dashboard.
Do you provide templates or tools to help promote my AI Front Desk?Yes. Vibechat provides customizable templates for: • QR codes and signage • Social media copy and graphics • Email signatures and footers • Website integration code Making it easy to promote your AI Front Desk everywhere.