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Where to Place Your 24/7 Front Desk
Anywhere you list your phone number — website, Google, messages, and beyond.
What This Icon Means
Think of this like your phone number — but instead of ringing, it answers instantly.
The Front Desk icon represents a reliable place where customers can get answers to their questions, 24/7, without having to make a call or wait on hold.
Available 24/7
Ready to help even after business hours.
No Waiting
Instant responses to common questions.
How Customers Use the Front Desk
Customers tap the icon, ask questions, and get answers instantly.
Are you open right now?
AVAILABILITY & HOURS
How much does this cost?
PRICING & QUOTES
Do you offer this service?
SERVICE OFFERINGS
Can I book an appointment?
SCHEDULING
What Not to Do
You don't need to overthink this. Just keep it simple.
Don't call it "chat" — call it your Front Desk.
Your customers already know what a front desk is. Calling it chat makes it feel optional instead of official.
Don't hide it on a page no one visits.
If customers can't find it quickly or easily, they'll just call you instead.
Don't treat it like a one-off experiment.
This works best when it's always visible, just like your phone number or hours.
Don't remove your existing phone number.
The Front Desk works alongside your phone — it doesn't replace it or take it away.
Where to Place the Icon
Placement should be obvious, safe, and familiar. Here are the recommended spots.
Website Footer
Place the icon in your footer next to your phone number, email, and social links. This is where customers already look when they need information.
FOOTER PREVIEW
Website Header or Navigation
If you receive many phone calls throughout the day, placing the icon in the header helps customers get quick answers and reduces interruptions to your team.
Recommended size: 16px — 24px
Contact Page
Add it alongside your traditional contact methods. It reframes 'Contact Us' into 'Get Answers Instantly.'
Social Bios & Google Business Profile
Add your Front Desk link to your Google Business Profile, Instagram bio, or Yelp page where customers already click for info.
Icon Sizes & When to Use Them
Footers, dense icon rows, or small navigation menus.
Standard header buttons, contact forms, or link buttons.
Marketing sections, introductory sections, or large banners.
Download the Icon Kit
Everything you need to get your Front Desk live. Includes SVG and PNG formats in all standard sizes.
Download Icon Kit (.zip)If customers go there to learn about your business, your 24/7 Front Desk should be there too.